From the My Orders page, next to orders that are currently out for delivery you will see a ‘Track order’ button that will show you the current estimated time of arrival.

After logging in click or tap in the Search field to see a list of common searches, with Favourites and Recent Purchases at the top. Also in the Browse & Shop menu you will find links to your Favourites page, New Products page, and other useful pages. On mobiles you will find these links in the main menu (top left corner).

No, you can start a basket and continue to add to it over many hours, or even days! Baskets will be seen each time you login until you delete them or checkout. Once you have a slot booked it can expire but your basket will not be lost. We’ll just ask you to book a new slot.

Visit the My Orders page to view any current orders. You can cancel or edit them as long as it is before the cutoff time for the slot you booked. On mobiles this page is found in the main menu (top left) and on desktop computers and tablets you’ll find it in the My Account menu at the top of the page.

At any time while creating your order you can click on the Book a Slot link at the top of the page (or in the main menu on mobiles). If you try to checkout without booking a slot we will take you to this page automatically.

Collection slots expire 60 minutes beforehand. Delivery slots expire at 9pm the night before the delivery. If your slot is soon to expire while you are ordering we will warn you so you can checkout, but if it does expire before you check out we’ll take you to the slot page to book a new one.

Your delivery branch is fixed by us, based on the routes of our trucks. You can only select a different branch for collection orders – you can do this when you book your collection slot.

Visit the My Settings page to set your preferred order type (delivery or collection), preferred payment method and preferred collection branch. Once you have set these your orders will start with these preferences, making it quicker to order.